Privacy Policy

Effective Date: January 2, 2025

Introduction

Welcome to Pollen ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, products, and services ("Services").

Information We Collect

  • Information You Provide: When you use Pollen, we may collect information you provide directly to us, such as your name, email address, and any content you create or upload.

  • Usage Data: We collect information about your activity on Pollen, such as page visits, features used, and interactions with content.

  • Device and Technical Data: We may collect information about the device and browser you use to access our Services, including IP address, operating system, and device identifiers.

  • Third-Party Integrations: When you connect third-party accounts (such as Google, Slack, or other services), we collect data from those services as described below.

Google User Data

When you connect your Google account to Pollen, we request access to the following data:

Gmail (read and send): We access your emails to display them in your unified inbox. When you compose and send messages within Pollen, we send emails on your behalf using your connected Gmail account.

Google Calendar (read and write): We access your calendar events to display customer meetings in your timeline view. We also create calendar events on your behalf when you schedule follow-ups or accept AI-suggested meetings.

Basic profile information: We access your name and email address to identify your account within Pollen.

How We Use Google Data

  • Gmail data is used solely to display emails in your unified inbox and send emails you compose within Pollen.

  • Calendar data is used solely to display meetings in your customer timeline and create events you initiate.

  • We do not use your Google data for advertising purposes.

  • We do not sell your Google data to third parties.

  • We do not use your Google data to train AI models unrelated to providing you the service.

Google Data Retention

We cache email metadata and calendar events to provide the unified inbox and timeline experience. Email content is retrieved from Google's servers when you view a message. You can request deletion of your cached data at any time by contacting us.

Revoking Google Access

You can disconnect your Google account and revoke Pollen's access at any time through your Google Account permissions or within the Pollen app settings.

How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve Pollen.

  • Communicate with you about updates, support, and promotional offers.

  • Monitor and analyze usage to improve user experience.

  • Ensure the security and integrity of our Services.

Sharing Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who help us operate, maintain, and improve Pollen, such as cloud hosting providers and analytics services. These providers are contractually obligated to protect your data.

  • Legal Requirements: Authorities or legal entities when required to comply with the law or protect our rights.

Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Request a copy of the data we hold about you.

  • Revoke access to connected third-party accounts at any time.

To exercise any of these rights, please contact us at noah@pollen.cx.

Data Security

We implement reasonable security measures to protect your information. However, no system can be guaranteed 100% secure.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Privacy

Pollen is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" above and, if significant, by providing additional notice via email or within the app.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [noah@pollen.cx].